From Lead to Loyalty Forum

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In this interactive forum sponsored by Nordis Technologies, you'll dive in and explore the timeshare customer journey. A moderated panel of industry experts will debate and discuss how we can enhance and engage a better customer and owner experience. Additionally, the panel will shed light on opportunities to increase revenues and establish improved systems from operations to administration to technology. Following the panel, attendees will have the chance to complete journey mapping exercises and participate in facilitated group discussions. The results of the forum will be summarized into an editorial article published in the post-convention Developments edition, July 2018.

The content for this forum is inspired by work completed by Nordis Technologies.